Every client has different operational needs and business objectives. We identify your requirements early on in the project, and then customize our services to ensure that you get exactly what you need to reach your objectives, without wasting your IT dollars.

Our service offerings include:

Management Consulting

Efficient technology should be the catalyst for reaching your business potential. If your banking software is holding you back, we can conduct an audit of your systems and processes, and then advise you on the most effective ways to boost your operational productivity through your technology. We do this by:

• Measuring and analyzing your IT performance

• Developing strategies and solutions for more closely aligning your IT with your business

• Conducting a cost-benefit analysis and providing advice on maximizing the value of your information technology

• Providing advice on the best data management practices for your business.

Project Management

Delivering projects on time, within budget, and to your requirements is Hawk Hill’s priority. We can provide dedicated consultants with deep industry knowledge to lead projects smoothly through each phase – from inception to completion.

Information Assurance

Hawk Hill can help you manage risks and optimize information security by:

• Testing your banking systems to assess the effectiveness of security controls, and measuring your security against global best practices

• Identifying and helping you manage threats and vulnerabilities

• Ensuring that your banking software meets compliance standards

• Developing processes that ensure the ongoing security and integrity of information that is stored, processed, and transmitted through our systems.

Custom Development & Configuration

Hawk Hill clients enjoy great benefits through our customized software development. In each phase of a project – from defining requirements and coding through implementation and testing – the focus remains on meeting your unique requirements. The outcome is a robust, efficient, and maintainable product that not only supports, but also enables, your business.

Our customized services include product configuration (loans and deposits) and system configuration (journaling, replication. security, etc).

Implementation

Smooth, trouble-free implementation of your banking software package is achieved by following these processes:

• Business and technical analysis

• Software and system configuration and parameterization

• Testing - PVT, Component, Unit, System Integration and User Acceptance

• Software installation.

Integration

An essential part of streamlining your operational processes is integrating your banking software package with third-party software, including Web channels (i.e. Broad Vision), Scheduler (i.e. BQ+), Tivoli/MaxM (Alerting), Bank Wizard, and HACMP.

Our consultants will make certain that your systems are working in synergy to optimize the productivity of your end-users.

Training and User Support

The level of training and support Hawk Hill provides after the implementation and integration of your products is up to you. We can provide specialist trainers to bring your staff up to speed, and offer support on many levels to make sure you are getting the most out of your technology.

24X7 Technical Support

We have consultants on call 24 hours a day, seven days a week to help you through any issues that arise. Support is always readily accessible in the following areas:

• Debugging, troubleshooting, user queries

• Code management and patch release loading

• Database maintenance and tuning

• DR support

• Operations consultancy and support